Frequently Asked Questions
Everything you need to know about your TAFT experience.
Where are TAFT shoes manufactured?
Our footwear is designed in Utah and handcrafted by master artisans in family-owned mills in Spain and Portugal, ensuring the highest quality craftsmanship and ethical production.
What is your return and exchange policy?
We offer a 30-day return and exchange window for all unworn, pristine products in their original packaging. Please note that 'Final Sale' items are not eligible for return.
How do I determine my correct size?
Most of our shoes run true to standard US dress shoe sizing. If you typically wear a half size, we generally recommend sizing down to the nearest whole size, as our leather will stretch slightly for a perfect fit.
How long does shipping take?
Standard domestic shipping typically takes 3-7 business days. We also offer expedited shipping options at checkout for those who need their order sooner.
Do you offer international shipping?
Yes, we ship to most countries worldwide. International shipping rates and duties are calculated at checkout based on your specific location and local customs regulations.
How should I care for my TAFT boots and shoes?
We recommend using a high-quality leather conditioner and a horsehair brush for regular maintenance. For our woven and velvet styles, a protective spray and gentle spot cleaning will help preserve the unique textures.